TERMS & CONDITIONS

Business name: Willowbean Chocolare
Registered address: Old post office SY256AL Wales
Email: Niamh@willowbeanchocolate.co.uk

All products are handmade or carefully produced and may vary slightly in appearance, colour, or decoration
Product images are for illustrative purposes only
We reserve the right to change product details, ingredients, or packaging without prior notice

Allergens are clearly listed, but products are made in environments that handle nuts, dairy, gluten, and other allergens.

If an order is cancelled after payment, a full refund will be issued.

Delivery times are estimates and not guaranteed
We are not responsible for delays caused by couriers, weather conditions, or incorrect delivery information
Risk passes to the customer once the order has been delivered

Chocolate is sensitive to heat. Orders placed during warm weather are shipped at the customer’s risk unless heat-protected delivery is selected.

Orders may be cancelled before dispatch
Once dispatched, orders cannot be cancelled due to the perishable nature of chocolate
Please contact us as soon as possible if you need to cancel.

Customers are responsible for reviewing ingredient and allergen information before purchasing.
We cannot accept liability for allergic reactions where allergen information has been clearly provided.

All content on this website — including images, text, logos, and designs — is the property of Willowbean Chocolate and may not be copied or used without written permission.
Limitation of Liability -
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our total liability is limited to the value of the order purchased
Nothing in these Terms limits your statutory consumer rights.

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of its courts.
Changes to These Terms - We reserve the right to update these Terms & Conditions at any time. The version published on our website at the time of purchase applies to your order.

Refunds & Returns Policy

Because chocolate is a perishable and delicate product, our refunds policy is designed to be fair while ensuring food safety and quality.

We take great care when packing your chocolates, but if your order arrives damaged:

Minor cosmetic imperfections (such as slight scuffs or bloom) that do not affect taste or quality are not considered damage.

Chocolate is sensitive to temperature, especially during warmer months.

We strongly recommend choosing express or temperature-controlled delivery when available
Orders placed during hot weather are sent at the customer’s risk unless heat-protected shipping is selected

We cannot offer refunds or replacements for melting unless heat-protected shipping was purchased and the product arrived unusable.

If something is missing from your order or you received the wrong item:

We will arrange a replacement or refund as quickly as possible.